Configure Your Sending Domain
Why set up a custom domain?
Without a custom domain, your emails are sent from a generic Paymely domain. With your own domain (@yourcompany.com):
- Your customers recognize the sender → fewer rejections
- Better deliverability (spam filters produce fewer false positives)
- Professional and credible brand image
- Compliance with email authentication best practices (SPF, DKIM)
Step 1 — Access Domain Management
- In the sidebar, click Settings
- Go to the Domains tab
- Click Add a domain
Step 2 — Enter Your Domain
Enter your domain name without a prefix (e.g. yourcompany.com, not https://www.yourcompany.com).
Tip: You can use a dedicated subdomain like
payments.yourcompany.comto separate transactional emails.
Step 3 — Add DNS Records
Paymely generates DNS records to add at your registrar. You will typically see:
| Type | Name | Value |
|---|---|---|
| TXT | @ or yourcompany.com | SPF record |
| CNAME | (as shown in Paymely) | DKIM record |
How to add the records:
- Log in to your domain registrar's panel
- Go to the DNS Management or DNS Zone section
- Add each record as displayed in Paymely
- Save the changes
Quick guides by provider
Select your domain provider below for step-by-step instructions on adding DNS records:
| Provider | DNS Guide |
|---|---|
| GoDaddy | Add a TXT record |
| Namecheap | Add TXT/SPF/DKIM/DMARC records |
| Squarespace (Google Domains) | Adding DNS records to your domain |
| IONOS | Managing TXT records |
| OVH | Add a DNS TXT record |
Tip: In the Paymely DNS records panel, you can also select your provider from the dropdown to get a direct link to the relevant guide.
Disclaimer: These are external guides maintained by each provider. Paymely is not responsible for their content, accuracy, or availability. If a link is broken, please refer to your provider's help center directly.
Step 4 — Verify the Domain
After adding the DNS records, click Verify in Paymely.
DNS propagation can take from a few minutes to 48 hours. If verification fails immediately, wait 30 minutes and try again.
Health indicator: Once verified, a green ✓ indicator appears next to the domain.
Step 5 — Set as Default Domain
If you have multiple domains, set the main domain as the default domain so it is used automatically for all sends.
Troubleshooting
Verification fails after 24 hours?
- Verify that records were copied exactly (no extra spaces)
- Some registrars automatically append the domain to the CNAME name — copy the exact name shown in Paymely and check your registrar didn't duplicate it
- Use a tool like MXToolbox to check your DNS records
Email landing in spam?
- Make sure both SPF and DKIM are configured and verified
- Avoid spam trigger words in your templates
- Start with low send volume to build domain reputation