Paymely Overview
What is Paymely?
Paymely is an automated accounts receivable platform. It sends personalized payment reminders (email and SMS) to your customers according to schedules you define, then automatically reconciles incoming payments using artificial intelligence.
Paymely is not a collection agency. It's your own professional communication system, hosted in Canada and compliant with Canadian data protection laws (Law 25).
The Workflow
1. Choose a subscription plan
Go to Settings - Billing and choose the tier that fits your volume. All tiers include every feature -- the only difference is the number of clients, SMS, and emails included. See Understanding Your Subscription for details.
2. Set up your sending domain
Before sending emails, add your own domain (e.g. @yourcompany.com) in Settings - Domains. This ensures deliverability and credibility with your customers.
3. Add your customers
Import customers via the Directory or add them manually. Each customer has a name, email, phone, and outstanding balance. Imported customers arrive in the directory first — activate them to start collection.
4. Create a message template
In Templates, create email or SMS messages with dynamic placeholders (customer name, amount due, etc.). Messages are automatically personalized for each customer. Use the Insert placeholder button in the editor to add them.
5. Create a recovery schedule
In Schedules, define a sequence of reminders -- for example: an email on Day 3, an SMS on Day 7, a settlement offer on Day 14. The schedule runs automatically according to your timing.
6. Let AI do the work
When a customer replies by email with proof of payment, Paymely automatically analyzes the message. If the name and email match, the payment is approved automatically. Otherwise, it's placed in the human review queue.
Key Concepts
| Concept | Description |
|---|---|
| Schedule | Automated reminder sequence assigned to one or more customers |
| Template | Reusable message with dynamic placeholders |
| Incoming payment | Notification received by email or processed manually |
| Auto-reconciliation | AI matching between payment and customer (email + name) |
| Review queue | Payments not auto-confirmed, requiring manual review |