Recurring Schedules (Payday Lenders)

What is a Recurring Schedule?

A recurring schedule automatically restarts the chasing cycle every time a customer pays in full. Unlike a standard schedule that ends when the customer pays, a recurring schedule advances the due date to the next cycle and resets the balance — so reminders start again on the new timeline.

Ideal for: Money lenders, payday lenders, and any business where customers make regular payments on a fixed schedule (weekly, biweekly, etc.).

Example: A customer owes $500 every two weeks. When they pay the $500, Paymely automatically sets the next due date 14 days ahead and resets their balance. Reminders resume according to the schedule.

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Create a Recurring Schedule

1. In the sidebar, click Schedules
2. Click Create Schedule
3. You'll see three options:

Type	Use case
Standard Schedule	One-time reminders with before/after due date stages
Settlement Subsequence	Follow-up reminders after a settlement offer
Recurring Schedule	Automatically restarts after each payment

4. Select Recurring Schedule
5. Choose a Payment Frequency:

Frequency	Cycle
Weekly	Every 7 days
Biweekly	Every 14 days
Semi-monthly	1st and 15th of the month
Monthly	Once per month

6. Give the schedule a name and click Create
7. Add reminders (same as any schedule — see Create a Recovery Schedule)

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How the Cycle Works

When a customer assigned to a recurring schedule pays their full balance:

1. The due date advances to the next cycle automatically
2. The amount paid resets to $0
3. The status stays On Track
4. Reminders restart from the beginning of the schedule

Note: The cycle only resets when the customer pays the full amount. Partial payments update the balance but do not trigger a new cycle.

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Due Date Advancement

How the next due date is calculated depends on the frequency:

Frequency	Rule
Weekly	Current due date + 7 days
Biweekly	Current due date + 14 days
Semi-monthly	If due on the 1st → next is the 15th, and vice versa
Monthly	Same day next month (capped at month end, e.g. Jan 31 → Feb 28)

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Payment Frequency & Installment Amount

You can optionally set a Payment Frequency and an Installment Amount on each customer profile.

• Payment Frequency is used for filtering — for example, to quickly find all "biweekly" customers when assigning them to a biweekly recurring schedule.
• Installment Amount records how much the customer pays each cycle (e.g. $100 every 14 days). This field only appears when a frequency is set.

To set them:

1. Open the customer profile
2. In the Payment Frequency dropdown, select the appropriate frequency
3. Once a frequency is selected, the Installment Amount field appears — enter the amount per payment
4. Save

You can also set these fields during customer import or edit them directly in the customer table.

Using Installment Amount in Templates

The installment amount is available as a placeholder in your SMS and email templates. Use the Insert Placeholder button in the editor toolbar and select Installment Amount.

Example SMS: "Hi [Customer Name], your installment of [Installment Amount] is due on [Due Date]."

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Differences from Standard Schedules

Feature	Standard	Recurring
Ends when paid	Yes	No — restarts automatically
Due date advances	No	Yes — moves to next cycle
Balance resets	No	Yes — resets to full amount
Settlement offers	Available	Not applicable
Discount section	Available	Hidden

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Best Practices

• Match the schedule frequency to your customers' actual payment cycle
• Set the Payment Frequency field on customers to make bulk assignment easier
• Use early reminders (e.g. 3 days before due date) to encourage on-time payment
• Keep reminder sequences short — recurring cycles happen frequently